yesb11 Privacy Policy

1. Introduction and Purpose of This Policy

yesb11 is a trusted online gaming platform operated for players in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility. The purpose of this privacy policy is to transparently inform you how yesb11 collects your personal information, why it is collected, and how it is kept secure.

This policy applies to our website, mobile version, and all related services. When you register on yesb11, log in, or use any of our services, you are considered to have automatically accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.

2. What Information We Collect

yesb11 collects various types of information to provide its services, ensure security, and improve the user experience. A detailed description of the information collected is provided below:

2.1 Identity Information

• Full name (both Bengali and English are accepted)
• Date of birth (for age verification — we only provide services to those aged 21 or older)
• Valid national identity card or passport number (for KYC verification)
• Mobile number (for account verification and communication)
• Email address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for deposits and withdrawals)
• Transaction history and amounts
• Dates and times of deposits and withdrawals

2.3 Technical Information

• IP address and device type
• Browser type and version
• Operating system information
• Time spent on the site and pages visited
• Information collected from cookies and tracking technologies

2.4 Gaming Activity Information

• Play history and preferred game categories
• Bet amounts and outcomes
• Records of bonus and promotion usage
• VIP level and points information

3. Purpose of Collecting Information

yesb11 collects and uses your information only for legitimate and necessary purposes. We never collect information in an unreasonable or irrelevant manner. The main purposes for which we use your information are:

• Account management: To create, verify, and keep your account secure.
• Processing financial transactions: To successfully complete deposit and withdrawal requests.
• KYC verification: To confirm your age and identity, so that only those aged 21 or older can use our services.
• Customer support: To resolve your issues via 24/7 live chat support in Bengali and by email.
• Promotions and bonuses: To provide you with relevant offers and welcome bonuses.
• Security and fraud prevention: To detect unauthorized access and suspicious activity.
• Responsible gaming: To monitor playing patterns, identify addiction risks, and provide assistance.
• Platform improvement: To analyze the user experience and improve the quality of our services.

4. Sharing Information with Third Parties

yesb11 does not sell your personal information to any third party for commercial purposes. However, we may share information with specific third parties in the limited circumstances described below:

4.1 Service Provider Partners

We work with trusted partners for payment processing, technical infrastructure, and security services. These partners may only use the information within the scope of their contractual obligations and are bound to comply with our privacy policy.

4.2 Legal Obligations

If we are required to disclose information through a legal process, court order, or request from a regulatory authority, yesb11 will provide the necessary information in compliance with the law. We will always endeavor to disclose as little information as possible.

4.3 Business Transfers

If yesb11 goes through a merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such circumstances, we will notify all users in advance.

5. Data Retention and Security

Ensuring the security of your information is our highest priority. yesb11 uses industry-standard security technologies:

• SSL encryption: All data transmissions are secured with 256-bit SSL encryption.
• Secure servers: Our servers operate in accordance with international security standards and are subject to regular security audits.
• Access control: Only authorized personnel can access sensitive user information.
• Two-factor authentication: Two-step verification is provided for account access.
• Regular backups: Regular backups are maintained to reduce the risk of data loss.

We retain your information for as long as your account remains active or as required to meet legal obligations. Even after an account is closed, records of financial transactions may be retained for a specified period.

6. Cookies and Tracking Technologies

yesb11 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of our services.

6.1 Types of Cookies

• Essential cookies: Required to store login status and session information. Without these, the site will not function properly.
• Functional cookies: Remember your language preferences, game settings, and other personalized experiences.
• Analytics cookies: Used to monitor site usage and improve services.

You can control cookies by changing your browser settings. Please note, however, that disabling cookies may cause some services to not function properly.

7. Your Rights

You have certain important rights over your personal information, which yesb11 respects and upholds:

• Right to access: If you wish to know what information we hold about you, please contact us.
• Right to correction: If any of your information is incorrect, you may request that it be corrected.
• Right to erasure: In certain circumstances, you may request that your information be deleted, provided this does not conflict with legal obligations.
• Right to object to processing: You may object to the use of your information for marketing purposes.
• Data portability: You may request to receive your information in a structured format.
• Right to withdraw consent: You may withdraw consent given for optional data processing at any time.

To exercise any of your rights, please contact our support team via live chat or by email. We will endeavor to respond to your request within 30 business days.

8. Protection of Minors

yesb11 provides services only to those aged 21 or older. We do not knowingly collect information from any person under the age of 21. If we find evidence that a minor has opened an account, we will immediately close that account and delete all collected information.

If parents suspect that their child has registered on our platform, please contact us immediately.

9. International Data Transfers

Although yesb11 is operated to serve users based in Bangladesh, our technical infrastructure follows international standards. In some cases, your information may be stored on secure international servers. In such cases, we ensure that all transfers are carried out in accordance with established security standards and that your information receives the same level of protection everywhere.

10. Changes and Updates to This Policy

yesb11 may update this privacy policy from time to time. Amendments may be made to this policy due to expansion of services, technological changes, or legal requirements.

Whenever significant changes are made, we will update the date at the top of this page and, where applicable, notify you by email or live chat. If you continue to use the platform after changes are made, you are considered to have accepted the updated policy. We therefore recommend that you review this page regularly.

11. Links to Other Websites

Our platform may contain references to game providers or third-party services. These external services have their own privacy policies, for which yesb11 is not responsible. We recommend that you carefully read the privacy policy of any third-party service before using it.

12. Responsible Gaming and Use of Information

yesb11 is a firm believer in responsible gaming. By analyzing your gaming activity data, we can identify possible signs of addiction and provide timely assistance. This information is used solely in the interest of your protection.

To learn more about responsible gaming, visit our Responsible Gaming page.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. We are committed to providing proper answers to all your questions.