Responsible Gaming Policy

yesb11's commitment to responsible gaming

Stay safe while having fun — yesb11 helps keep you protected and build healthy gaming habits.

Let gaming be enjoyable, not a burden

yesb11 believes that online gaming should be an entertaining experience. We care deeply about the wellbeing and safety of every one of our players. Responsible gaming is not just a policy — it is our core commitment.

Playing on our platform is only permitted for those aged 21 or above. yesb11 always ensures that gaming plays a positive role in your life. If you ever feel that gaming is getting out of control, our tools and support team are always there for you.

Remember: Gaming is never a reliable source of income. The outcome of every bet is completely uncertain. Only play with money that you can afford to lose without it affecting your daily life. Responsible gaming is smart gaming.

Our protection tools

Set deposit limits

Set a limit on how much money you can deposit each day, each week, or each month. Once a limit is set, it takes effect immediately. If you apply to increase a limit, the process takes 24 hours to complete, giving you time to reflect.

Time-Out

Need a short break for a few days? Use the Time-Out feature to temporarily suspend your account for anywhere from 24 hours to 30 days. During this period, no bets can be placed and no deposits can be made.

Self-Exclusion

If you feel you need to stop gaming, use the self-exclusion option. You can choose to close your account for anywhere from 6 months to permanently. No promotional messages will be sent during self-exclusion.

Session time limit

Set a maximum duration for each gaming session. When the time is up, the system will alert you and the session will end automatically. This is effective at preventing excessive time spent playing.

Gaming history review

Log in to your account at any time to view your betting history, wins and losses, and deposit records. Stay aware of your own gaming patterns.

24/7 support team

Our Bengali-language support team is always available for any concerns about gaming. Contact us via live chat or email — we will help you use the right tools.

Warning signs of a problem

If any of the signs below appear in your behaviour, take a break and seek support. Recognising the problem is the first step toward a solution.

You keep placing bets and investing more money in an attempt to recover losses
Gaming is causing you to lose focus on your family, friends, or work
You cannot stop playing despite having financial difficulties
You feel restless or irritable when you are not playing
You are hiding the truth from your family about how much you game or bet
You are spending money on gaming by taking on debt or using up savings
You have tried to stop gaming repeatedly but keep failing

How to use the protection tools

Log in to your account

Set your limits

Set deposit limits, session time limits, or betting limits. Each limit takes effect immediately and you can reduce it at any time. A 24-hour waiting period applies when increasing a limit.

Activate time-out or self-exclusion

If you need stronger protection, choose the Time-Out or Self-Exclusion option. Once self-exclusion is active, it will not be possible to log in to your account and no promotional messages will be sent.

Contact the support team

If you have difficulty setting limits on your own, our 24/7 live chat support team will help you directly. Your request will be handled with complete confidentiality.

Evaluate yourself regularly

Review your gaming history once a month. Ask yourself — is gaming still enjoyable, or has it become a source of stress? An honest assessment is the foundation of staying safe.

yesb11's commitment

Age verification

Only players aged 21 or above are permitted to register. Age is verified at the time of registration.

Data security

All your personal and financial information is kept secure using SSL encryption technology.

Transparent gaming

Fair Play is ensured across all our games. Outcomes are completely unbiased and each round is independent.

Player wellbeing

Our support team is there not only for technical issues, but also to guide you on responsible gaming.

21+ age restriction

yesb11 is an online gaming platform operated exclusively for individuals aged 21 or above. Any participation in gaming or betting by minors is strictly prohibited.

If someone you know or an underage member of your family is attempting to use this platform, please contact us immediately. We take a strict stance on this matter.

Advice for parents: Use parental control software on your computer or mobile device. Always keep your login details secure and never share them with minors. A yesb11 account is for the personal use of the registered individual only.

Frequently Asked Questions

Responsible gaming means enjoying gaming as a form of entertainment — without financial stress or addiction. It means you set your own limits on time and money, and play within those limits. yesb11 provides all the tools and support you need to set those limits.

After logging in to your yesb11 account, go to the "Responsible Gaming" section in your profile settings. There you will find the option to set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately, but a request to increase a limit takes 24 hours to be applied.

A time-out is a short-term option — your account can be temporarily suspended for anywhere from 24 hours to 30 days. Self-exclusion is a long-term solution — your account is fully closed for 6 months or more. Promotional emails are also stopped during self-exclusion.

You can reach yesb11's 24/7 Bengali-language live chat support at any time. Our support team will help you use the right tools for any gaming-related concerns or issues. You can also contact us by email: [email protected]. All your information will be kept completely confidential.

It is not possible to reactivate your account before the self-exclusion period ends. Once the period is over, you will need to actively contact the support team to request that your account be reopened. This process is intentionally designed to take some time, so that you have a proper rest period.

If a family member or friend is showing signs of gaming addiction, talk to them with empathy. Let our support team know — we can help put protective measures in place on that person's account. For professional mental health support, consult a local healthcare provider.

Enjoy yesb11's world-class gaming
safely

Enjoy slots, cricket betting, or live casino today with responsible gaming in place. Your entertainment, on your terms.

View Slots Cricket Betting Live Casino More questions? See FAQ

Need help? We are here

Contact us for any questions about responsible gaming or to activate protection tools. Our Bengali-language support team is dedicated to serving you seven days a week, 24 hours a day.

Live Chat

Get support in Bengali 24/7 — log in and start a chat.

Email

[email protected]